What are fair fighting techniques? Fair fighting techniques are just
that. They are fair. They enable both people to feel un-judged and
understood. In addition, from the emerging dialogue a mutually
acceptable resolution to the particular problem will have emerged.
Step one:
- After listening to your partner’s position, summarize what she
said. In your summary, withhold your perspective. To help you do a
better summary, start off by saying “What I heard you saying is . . . “
Do not include your opinion. Your opinion comes later. When you are
done summarizing her perspective, ask her to rate your summary for the
degree of accuracy on a scale of 1 – 100. If you earned anything less
than 100% ask her to share with you what is missing. Sometimes your
lack of ability to summarize is a reflection of a) not remembering
everything she said b) not understanding what she meant c) not listening
because you got too caught up in trying to develop the perfect rebuttal
d) your partner having made too many good points all at one time, thus
making it hard to actually hear everything. If this is the case,
encourage her to be more succinct. And lastly e) what she thought she
said, isn’t what she said, thus she might have given your summary a poor
score, even though it was her who made the mistake. Regardless of why
you failed to accurately summarize her point, thank her for the
clarifications and move on. What counts is that you heard all of her
points. Do not get lost in the details of who said what and how. You
heard her point, now move on.
- Respond to what she said. This is your opportunity to tell her
about how you see things. Or, tell her how she is wrong. When you
are done talking, ask her to summarize what you said. Then rate her
summary on a scale of 1-100. Add any point(s) that she missed.
- Ask her to respond to you. When she is done talking, summarize what
she said. Ask her to rate your summary.
The advanced version of step one:
- Instead of simply summarizing what she said, try taking it one
step further by saying “What I imagine you are feeling is X, which has
led you to share with me Y (paraphrase what she said). Ask her to rate
the feelings you added for accuracy and your summary of what she said on
a scale of 1-100.
- Repeat steps 2 & 3 from above.
- At the end of the entire conversation, summarize what each of your
initial positions were, and the points that the two of you made while
dialoguing about it, and then what resolutions, if any the two of you
came up with. Then ask your partner to rate your summary of the entire
conversation. A perfect score means the two of you have excellent
dialoguing technique.
Useful Hints:
- When dialoguing, stick to the issue. Keep focused. If you find
your partner starting to discuss a different topic, simply ask her how
point A is related to point B. Help her make the connection, then
continue responding to point A. Do not let yourself get sidetracked.
- Keep the issue specific. Do not let yourself or your partner
generalize. For example, if you are upset that you partner was 20
minutes late, focus on how you felt in that instance. Do not talk about
all the other times your partner was late.
- Tell your partner when she has made a good point.
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